[5]
Can I use Brastel Smart
Phonecard from any phone?
You can use Brastel International Calling Service from any phone with
TONE
dialing mode.
Nevertheless, there are
differences between
the use of the 10-10-310 Service and the 800 Service.
We DO NOT recommend the use from cellular phones from other countries in
international roaming in
the U.S. due to the high cost of roaming charged by the original cell
phone
company.
[6]
How do I
use the 10-10-310 service?
At this time, the 10-10-310 access is only available to calls originated
in
CALIFORNIA, FLORIDA and NEW YORK.
To place calls WITHIN the U.S. or to Canada or the Caribbean,
dial:
To place INTERNATIONAL calls:
[7] How do I use the 800 service?
This service can be used anywhere within the U.S.
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• For international calls, dial:
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•
For U.S. calls, dial:
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[8]
What is the difference
between the 10-10-310 prefix and the 800 number?
The 10-10-310 prefix is a one-step dialing to be used from your home
phone for
calls originated in
California, Florida and New York while the 800 number is to be
used from
anywhere in the U.S. from
any touch-tone phone including payphones and mobiles. Charges
will be debited
from your account in
both cases.
We DO NOT recommend the use from mobile phones from other
countries in
international roaming in
the U.S. due to the high cost of
roaming charged by the original mobile phone
company.
[9]
What
should I do if I have difficulties using the 10-10-310 service?
Please be advised that the 10-10-310 access is designed to be used from
residential phones or, in
some cases, from business phones located within California,
Florida and New
York. Calls made from
payphones or mobiles will not be completed as well.
Also, be aware that calls made via 10-10-310 to such prefixes as
800, 888, 866,
877 or 456, 500, 900
will not be completed.
If you have difficulties dialing for any reason, please contact
our Customer
Service at 1-888-TO-
BRASTEL.
[10]
When
should I use the 10-10-310 service and when should I use the 800 number?
We recommend that you use Brastel's 10-10-310 from your home phone, if
you live
in California,
Florida or New York; if you live in a dormitory where lines are
connected to a
phone system, and you
can't use the 10-10-310 prefix, please call our Customer Service
for advice.
Use the 800 number to place calls from any phone including your
mobile* phone
and payphones
anywhere in the U.S.
We DO NOT recommend the use from mobile phones from other
countries in
international roaming in
the U.S. due to
the high cost of roaming charged by the original mobile phone
company.
[11]
What
should I do if I have difficulties using the 800 service?
The 800 access is designed to work from any touch-tone phone including
payphones and mobiles
within the U.S. and Canada.
If you have difficulties dialing for any reason, please contact
Customer
Service at: 1-888-TO-BRASTEL.
We DO NOT recommend the use from mobile phones from other
countries in
international roaming due
to the high cost
of roaming charged by the original mobile phone company.
[12]
Can I
use my mobile phone from other country to make calls through Brastel?
We strongly recommend that you DO NOT use your mobile phone from other
country
due to the very
high cost of
international roaming usually charged by your original mobile
phone
company.
[13]
Do I
have to get another card when my balance is finished?
No.
All you need to
do is to recharge it. There are many advantages in recharging
it. For example:
you can use your balance up to the last cent; when you buy a
non-rechargeable
card you are more likely to waste money because it is not
always that you
use it up to the last cent. When you throw that card away, you
are throwing out
your won money. With Brastel there is no money wasted, we
value your
money. You will see how convenient and economic it will be when you
get used to
recharging your account.
[14]
Can I
recharge my BRASTEL Smart Phonecard?
Yes. There are three ways to recharge your Brastel Smart Phonecard
(account):
1
-
Online (login here)
2 -
Call Customer Service at:
1-888-TO-BRASTEL (1-888-862-7278)
3
-
Set
up AUTO
RECHARGE. This service will automatically recharge your account
according to
your choices.
[15]
Can I make the dialing
process easier?
In some cases, yes. For example, when you register your mobile number and
use
our 800 service to place a call
from that registered number, you will not be
requested to select the language
or even to enter your access code. You can
further shorten your dialing by
registering "Speed Dial" numbers.
[16]
What is Speed Dial? How
does it work?
Speed Dial is designed to be used when calling through our 800 service.
It
allows you to register up to 99
destination numbers and shorten their dialing
to only one or two digits. Speed
Dial will save you time and will prevent you
from dialing wrong numbers. You
may register or change Speed Dial numbers
online
(login here)
or by calling our Customer Service.
Example: register the
destination number 1-310-123-4567 in your Speed Dial
number 1, and place your calls
to that number by dialing just 1# when prompted.
[17]
Can I place calls in
sequence without hanging up the phone?
Only
when you use our 800 service.
Just press the pound key three times (# # #) and
a voice prompt will ask you to
enter the "Speed Dial" number or the complete
destination number. At this
point you can also press the star key (*) followed
by pound (#) if you wish to
redial the last number.
[18] How can I use the advertised FIVE FREE MINUTES
for the 10-10-310
service?
Just place a call to any destination from your landline phone using
Brastel
10-10-310, and you will
automatically receive the advertised FIVE MINUTES FREE.
5 free minutes are given once
per line when you use Brastel 10-10-310 for the
very first time. Brastel 10-10-
310 is available only in California, Florida and
New York.
[19]
How can I use the
advertised FIVE FREE MINUTES for the 800 service?
Just place a call to any destination from your U.S. landline or mobile
phone
using Brastel 1-800-822-
9585, and you will automatically receive the advertised FIVE
MINUTES FREE. 5
free minutes are given
once per line when you use Brastel 1-800-822-9585 for the very
first time.
Brastel 1-800-822-9585 is
available from anywhere in the U.S. and
Canada.
[20] How can I know my card's balance?
You can check your card's balance and all your account activities through
the
Internet by checking your
personal account online
(login here)
Also, you will be informed of the remaining
minutes on your account every
time you place a call before your call is
completed.
[21] Can I check my call history?
Yes. You can check your call history for the current and previous months
online.
(login here)
You can also check the calls you have placed by
calling us.
[22]
Do I need to register my
card?
Registration is not always required. However, by registering, you will be
able
to manage your account more
securely and we will be able to offer you a
personalized service.
If you have a card, you may
register that card online
(login here)
by calling our Customer Service or by filling out
and sending us a paid-postage
Business Reply Mail form usually provided with
the card.
[23] Does my card have an expiration date?
Yes. However, your card will NOT expire as long as you keep using it.
Your card
(account) will expire only if
you do not use it for 3 years. If there is no
record of any activity on your
card over a period of 3 years, your access code
will be deleted from our
database. Then you will not be able to use your card
or any remaining balance on your
account.
[24] Can I change my PIN?
Yes! You can change your PIN online, just login here
Actually, you can even PERSONALIZE your access
code.
[25] How can I change my mailing address?
You may change your address online (login here)
, or you may call Brastel Customer Service to
request the change.
[26] Are rates higher on weekdays or during
weekends?
Brastel offers the same low rates 24 hours a day and seven days a
week.
[27]
What is the rate to my
country?
Please see our rates table
for
details.
[28] Are the rates for the 10-10-310 service the
same as the rates for
the 800 service?
No, they are different, but both rates are 24/7.
[29] What is the minimum call charge?
The minimum call charge is 1 minute per call.
For example: If the rate to a destination is 5 cents per minute,
you will be charged a minimum of 5 cents.
Applicable taxes, surcharges and fees will be charged in addition to usage charges.
[30]
How much does it cost to
use the 10-10-310 access and the 800 access?
With both accesses you pay only for what you use, plus applicable
regulatory
taxes, fees and surcharges.
[31] How am I billed for calls when using BRASTEL
Smart Phonecard?
Calls are billed in 1-minute increments.
With Brastel you can stay on the phone as
long or as short as you want
because, unlike several other long distance
carriers, there is no need to
spend all your credit at once to get the
advertised rate.
[32]
Are there any other fees
or hidden charges?
NO! You are charged only for the calls you make plus applicable
regulatory
taxes, fees and surcharges.
Payphone surcharge may apply. With BRASTEL Smart
Phonecard, there is:
NO monthly fee
NO daily/weekly service
fee
NO contracts
NO hidden fees
NO per call fee
NO maintenance fee
NO sign up fee
NO set up fee
NO expiration fee
NO need to spend all credit at
once
NO need to cancel your current
carrier
NO carrier switching
Check it out !!
[33] Is there an additional charge if I use your
800 service from a
payphone?
Yes, an additional Payphone Surcharge is deducted from your account
(phonecard)
for each call placed from a
payphone to cover the cost of the mandatory
payphone compensation. FCC rules
currently require long distance companies to
compensate payphone owners for
800 calls they receive from payphones. The
Payphone Surcharge is a per-call
charge.
[34] Do I have to pay registration or maintenance
fees?
No. Registration is free. There is no maintenance fee either. You will be
charged only for the calls you
place plus applicable regulatory taxes, fees and
surcharges. Check it out online
(login here).
[35] Am I going to receive bills at home?
Usually not. However, Brastel may in some cases mail you an invoice. In
most
cases invoices are for
informative purposes only. If you receive an invoice
from Brastel and have any
questions about it, please call our Customer Service.
[36] How do I recharge my card (account)?
1 -
Online
(login here)
2-
Call Customer Service at:
1-888-TO-BRASTEL (1-888-862-
7278)
3-
Set up AUTO RECHARGE. This service
will automatically recharge your
account according to your choices.
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PAYMENTS MUST BE MADE BY:
• Credit or Debit cards (also called check cards, ATM cards or banking
cards) but only those with a Visa or MasterCard logo on the front.
• Check or Money Order (by mail)
[37] How long do I have to wait to use Brastel
service after I pay?
Credit card payments usually take less than 5 minutes to be processed.
However,
depending on the speed of the
communication network used to process your
transaction and update our
database with your payment, this process may take
longer sometimes.
[38] Can I change the amount to AUTO RECHARGE my
card (account)?
Yes, you can set and change your AUTO RECHARGE amount at your convenience
online or through our Customer
Service. However, there are limits to AUTO
RECHARGE amounts for security
reasons.
[39] How secure is to make payments online to
Brastel?
Brastel's online Recharge is a service secured by VERISIGN, one of the
world's
most trusted solutions for Web
site security.
If you prefer, you can recharge
your account by calling Brastel Customer
Service at 1-888-TO-BRASTEL (1-
888-862-7278).
[40] Can I transfer funds from my BRASTEL Smart
Phonecard to another
BRASTEL Smart Phonecard?
You can transfer funds ONLY between BRASTEL Smart Phonecards issued in
the US.
However, there is a procedure to
verify the legitimacy of any fund transfer to
protect our customers. All fund
transfers are subject to Brastel's approval.